You use Microsoft 365 or Google Workspace? Great.
But when something breaks (email, accounts, access, laptops, printers, remote work, security…), tools alone don’t replace reliable IT support.

De Bouana Sarl offers in Luxembourg an outsourced IT support service, based on a proven operating model that is a market leader in France for SMEs.

✅ Average response time: 12 hours
✅ Scalable pricing from €49 excl. VAT
✅ Built for modern teams using Microsoft / Google

The Problem (everyone knows it)

Even with Microsoft 365 or Google Workspace, SMEs face:

• Recurring disruptions (email, access, passwords, sync)
• “Informal IT” handled by whoever is available
• Messy onboarding/offboarding (access left open, accounts forgotten)
• Security risks (shortcuts, weak backups, bad practices)

👉 Result: lost productivity, stress, risk — and hidden costs.

The De Bouana Solution

A structured outsourced IT support service that covers daily issues + prevention:

• One clear point of contact
• Fast, structured remote interventions
• Follow-up and recommendations (history, reporting, action plans)
• Stronger security hygiene

Goal: Make IT predictable (scope, response times, cost).

What We Handle

1) End-user support (daily)

• PC/Mac, smartphones, printers, scanners
• Connectivity, Wi-Fi, routers, VPN
• Email/browser/app issues

2) Cloud & productivity (Microsoft / Google)

• Microsoft 365: Outlook/Exchange, Teams, OneDrive/SharePoint, accounts & access
• Google Workspace: Gmail, Drive, Calendar, accounts & access
• Syncing, permissions, usage best practices

3) IT asset & device management

• Device setup & standardization
• Basic monitoring and improvement recommendations
• Optional procurement & deployment support

4) Onboarding / Offboarding (HR/IT)

• Account creation/deactivation
• Access provisioning/removal
• Clean security handover when people leave
• Simple, traceable checklists

5) Maintenance & security

• Preventive + corrective + continuous improvements
• Baseline protection (depending on your environment)
• GDPR-aligned access and confidentiality best practices

Our Commitments

• Average response time: 12 hours (during business hours, based on priority)
• Human, structured support
• Operating model leader in France for SME support
• Now available in Luxembourg via De Bouana Sàrl

Pricing

A simple, transparent and scalable pricing model, adapted to your company size and real needs.

💶 From €49 excl. VAT
Pricing depends on:

• Number of employees
• Scope (support / device management / onboarding-offboarding / security)
• Service level required

How Onboarding Works

1. Express audit (needs + scope)
2. Clear proposal (plan + pricing)
3. Full assessment if required (architecture / security / devices)
4. Go-live (typically within 1 week)

Who It’s For

• SMEs without an internal IT team
• Growing teams with frequent joiners/leavers
• Hybrid / remote environments
• Leaders who want reliable IT without complexity